Volunteer SEND Advisor

About the role
As a Volunteer SEND Advocate, you will support parents and carers to understand the SEND system and feel confident navigating processes relating to their child or young person’s needs. You will provide guidance, information, and practical support, helping families feel heard and empowered.

What you’ll do
You will respond to enquiries from parents and carers, helping them understand their rights and the processes involved in SEND support. This may include explaining EHCP processes, supporting with school-related concerns, and helping families prepare for meetings or next steps. You will communicate with families in a clear, compassionate, and professional manner, and maintain accurate and confidential case notes.

What we’re looking for
We are looking for individuals with a good understanding of SEND processes, including the SEND Code of Practice. Experience in supporting families, education, or advocacy is beneficial. You should have strong communication skills, empathy, and the ability to manage sensitive situations professionally.

What you’ll gain
You will receive ongoing training and support, gain valuable experience in SEND advocacy, and be part of a supportive team making a real difference to families.

Volunteer Parent Networker

About the role
As a Volunteer Parent Networker, you will help create a welcoming and supportive space for parents and carers through our online support groups. This role focuses on connection, community, and peer support.

What you’ll do
You will support the running of online parent groups, helping to host sessions, introduce guest speakers, and ensure sessions run smoothly. You may also help manage sign-ups, send joining information, and keep parents informed about upcoming sessions and events.

What we’re looking for
We are looking for someone who is confident communicating with others, enjoys supporting parents and carers, and can work collaboratively with professionals and the wider team. Organisation and reliability are important, as well as a friendly and approachable manner.

What you’ll gain
You will gain experience in group facilitation and community support, build confidence working with families, and be part of a team creating meaningful connections for parents.

Volunteer EHC Needs Assessment Writer

About the role
As a Volunteer EHC Needs Assessment Writer, you will help prepare clear, detailed and well-structured Education, Health and Care Needs Assessment (EHCNA) requests for the families we support. Your work will help us increase our capacity to provide this service to SEND families across England completely free of charge.

What you’ll do
You will review information and supporting evidence provided by families and use our template and established process to prepare their EHCNA request. You will clearly present the child or young person’s special educational needs, difficulties and required support. You may communicate with families to clarify information and will make any necessary amendments following an internal review. This role does not involve providing SEND law advice directly to families.

What we’re looking for
We are looking for confident writers with strong written English, excellent attention to detail and the ability to organise information clearly. You should be compassionate, reliable and able to complete requests within agreed timescales. You must also be able to maintain strict confidentiality when handling sensitive personal information.

A suitable DBS check is required before accessing our secure systems or working on families’ cases. 

What you’ll gain
You will receive full training on our EHCNA template and the structured writing process we follow, alongside ongoing guidance and support. You will develop valuable experience in SEND support and become part of a supportive team helping families to access the assistance their children and young people need.